DELIVERY INFORMATION

We take pride in processing your order as quickly as possible and endeavor to despatch on the same working day (orders placed before 1pm – Monday to Thursday) or next working day on orders placed after 1pm Monday-Friday and weekends.

In the event of an unforeseen delay we will advise you immediately.

For any queries regarding postage and delivery please email our customer services.

hello@theidrevolution.com


FREE UK DELIVERY

*All orders are eligible for FREE Standard UK Delivery.

(UK Mainland Only)

Please allow 3-5 working days for delivery.


DELIVERY DETAILS

We use a UKMail (https://www.ukmail.com/manage-my-delivery/manage-my-delivery) for your mainland United Kingdom next working day parcels. All parcels, regardless of weight on mainland England are charged at £6.95 for delivery when you choose our NEXT WORKING DAY delivery service. In addition we offer Royal Mail (http://www.royalmail.com/trackdetails) and Hermes Europe (http://www.hermes-europe.co.uk/tracker.html) as an economic options, based in weight. For wholesale orders, please contact direct www.dietwholesale.co.uk.

Signature

Our Next Day delivery service is available to orders made before 1pm (Monday to Thursday) when immediately despatched and will require a signature. For previous customers you can request no signature required on delivery and we will pass this on to UKMail, however by doing so you waive your right to compensation should the parcel be missing in transit as we cannot make a claim if you request the parcel is left safe, with a neighbour etc.

Next Working Day UK Delivery

Next Working Day delivery is £6.95 – orders placed by 1pm Monday to Thursday. You pay not only a premium for a Next Day delivery service, you are also paying a premium to “jump” other orders in dispatch. If the courier fails to deliver to you next day due to error / weather, we will refund £2 to your online account in the form of a store credit without quibble. Next Working Day Delivery, is a delivery aim and although we will make every effort to ensure your delivery arrives on time, we will not be liable for any compensation or consequential loss, should your parcel not turn up, or be incomplete. The Next Working Day delivery doesn’t apply in the event of service interruptions or failures caused by events beyond DR control.

This Service is available for UK Mainland only.

Redelivery

UKMail will make up to 2 additional attempts to deliver your parcel. You will need to contact them to arrange a suitable redelivery day. Your tracking details will be emailed to you on dispatch and you can also check your tracking details 24 hours a day, 7 days a week by logging into your account at www.dietretail.com and viewing your order history. It is important to track your parcel to ensure you receive delivery and to ensure you do not miss the delivery of your goods.

Missed Delivery

If after 7 days you haven’t made arrangements with UKMail to collect your parcel, then it will be returned to us. We are charged an additional £15 for this return and your account will be billed this £15 if your parcel is returned. If you require your parcel resending, then the original £6.95 – if next working day – delivery charge is applicable. If you require a refund, your parcel will be refunded minus the £6.95 original delivery charge and the amount of £15 return administration fee.

Complaints & Shortages

Any shortage should be notified to DR within 3 days of receipt of the parcel. Once your parcel has been shipped, you will receive a tracking number with details of shipping and methods to track. If you are in the UK and your parcel does not arrive within 5 working days please inform us. If your parcel has been shipped by UKMAIL your order should arrive within the next working day. Please use the online tracking to check status. If your UKMAIL order does arrive within the 5 working days of shipping, then please inform us in writing within 7 working days. All parcels which are delivered are tracked with a GPS signal to give the position, time and date of signature for anti-fraud accuracy. We are unable to process any claims for non-delivery or shortages after 28 days of shipping notification. All claims need to be made in writing by email hello@theidrevolution.com.

Priority UK Delivery

Priority Mainland UK delivery is £3.95 – orders placed by 1pm Monday to Thursday. You pay not only a premium delivery service, you are also paying a premium to “jump” other orders in dispatch. (Please allow 3 working days for delivery)


UK REMOTE AREAS, CHANNEL ISLANDS & NORTHERN IRELAND

Free delivery is offered on UK Mainland addresses only.

Please Note: A signature may be required on receipt of delivery.


Standard
£4.95
(Please allow 3-7 working days for delivery).

Express/ Next Day Courier.

£9.95
Special Delivery Guaranteed does not include Saturday deliveries.

For any further delivery information or questions, please contact our customer services department on hello@theidrevolution.com

 

EUROPE & REST OF THE WORLD

Free delivery is offered on UK Mainland addresses only.

Please Note: A signature may be required on receipt of delivery.

Europe: £9.95

Rest of the World: £15.95

*Delivery is either via Royal Mail or via courier. A signature may be required on delivery. We aim to get your order to you within a few days, but please allow up to 10 working days. The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.

*Orders over 1kg may be subject to an additional delivery charge.

For any further delivery information or questions, please contact our customer services department on hello@theidrevolution.com

European Countries include:-

  • Albania
  • Andorra
  • Armenia
  • Austria (EU)
  • Azerbaijan
  • Azores (EU)
  • Balearic Islands (EU)
  • Belarus
  • Belgium (EU)
  • Bosnia Herzegovina
  • Bulgaria (EU)
  • Canary Islands
  • Corsica (EU)
  • Croatia
  • Cyprus (EU)
  • Czech Republic (EU)
  • Denmark (EU)
  • Estonia (EU)
  • Faroe Islands
  • Finland (EU)
  • France (EU)
  • Georgia
  • Germany (EU)
  • Gibraltar (EU)
  • Greece (EU)
  • Greenland
  • Hungary (EU)
  • Iceland
  • Irish Republic (EU)
  • Italy (EU)
  • Kazakhstan
  • Kosovo
  • Kyrgyzstan
  • Latvia (EU)
  • Liechtenstein
  • Lithuania (EU)
  • Luxembourg (EU)
  • Macedonia
  • Madeira (EU)
  • Malta (EU)
  • Moldova
  • Monaco (EU)
  • Montenegro
  • Netherlands (EU)
  • Norway
  • Poland (EU)
  • Portugal (EU)
  • Romania (EU)
  • Russia
  • San Marino
  • Serbia
  • Slovakia (EU)
  • Slovenia (EU)
  • Spain (EU)
  • Sweden (EU)
  • Switzerland
  • Tajikistan
  • Turkey
  • Turkmenistan
  • Ukraine
  • Uzbekistan
  • Vatican City State

OUR RETURNS POLICY

Please see our Terms and Conditions for our Returns Policy.


OUR CANCELLATION POLICY

Please see our Terms and Conditions for our Cancellation Policy.